Terms and Conditions

                                                                                                                                                                                                                                                                                                                                                      

 

Thank you for browsing our website, we hope you enjoy what you see!  

Please note that by accessing, using or browsing this website you agree to be bound by it's terms, conditions, disclaimers and of liability ("Terms and Conditions"). Lollylicious reserves the right to amend and update such terms, conditions, disclaimers and limitation of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.

Product Quality

Lollylicious are a NSW Food Authority notified service (BNRN 71610), and are fully compliant with the relevant requirements pertained within the NSW Food Business legislation and standards of the NSW Food Act 2003. We use only the finest quality products in our bouquets, including but not limited to: Cadbury(TM), Ferrero Rocher(TM), Lindt(TM), Nestle(TM), Wonka (TM), Baci (TM), Mars (TM) and Chupa Chup(TM).

The 'foil covered' chocolate hearts and stars used in our deliciously tempting bouquets are made with smooth Belgian chocolate. We can assure you the finest combination to create a delicious creamy ‘REAL’ chocolate where quality is always our priority! At Lollylicious you won't find compound or imitation chocolate.

Personal Information Policy

When placing an order with Lollylicious, we will require details to enable the processing of any orders that you make, this may include name, address, email address, phone number etc. You agree to provide Lollylicious with current, complete and accurate customer information when asked to do so by the website or an employee of Lollylicious. All personal information provided to Lollylicious remains private and confidential and is not issued to any third party. Lollylicious may contact you from time to time, with product updates and specials, unless you opt otherwise.

Supply of Goods

Orders will not be issued until payment in full has been received and Lollylicious is satisfied with the integrity of the order. It is your obligation to enter the correct delivery address (where required) and phone/mobile number details at the time of ordering. If the delivery details you have provided are incorrect, Lollylicious will not refund. Should you wish to send the product again, it will be at full expense to the customer.

Purchase of Alcohol

The sale and supply of liquor contained within Lollylicious chocolate bouquets falls in accordance with Section 6 of the Liquor Act 2007. It is an offence to supply alcohol to a person under the age of 18 and for a person under the age of 18 to receive or purchase alcohol.  Alcohol cannot be delivered to or received by any person under the age of 18. Alcohol may only be delivered to a gift recipient under this legislation, and not delivered to the Purchaser directly. Proof of ID will be requested upon delivery.

Please note: Under NO circumstance will we leave any of our products that contain alcohol unattended at a premise or with a recipient under the age of 18. Products containing alcohol MUST be signed for by a person over the age of 18.

Hours of Operation

Lollylicious is closed on weekends and National Public Holidays. Deliveries occur during standard business hours 9am-5pm for businesses and 9am-6pm for residential addresses Monday to Friday. Customer service call centre operates 9am - 5pm Monday to Friday. Our website operates 24 hours a day - 7 days a week. You can order online at anytime!

Pricing Policy

All prices quoted on our website are current at the time of display. These prices are subject to variation without notice. We will always attempt to be as accurate as possible with product descriptions and pricing. All prices quoted are inclusive of GST and all prices are quoted in Australian dollars.

Quality Guarantee

Should you not be satisfied with a product you purchase from us due to inferior quality, we will happily provide a credit equal to the value of the inferior part and/or product with photographic evidence that clearly supports your claim. Please Contact Us  within 24 hours of the delivery and we will endeavour to reach a satisfactory resolution. 

Sale Items 

From time to time, Lollylicious may offer products for sale at a considerably reduced rate, due to limitations in the remaining consumption period of isolated products. Lollylicious guarantees that all/any stock where the price has been reduced due to an approaching 'Best Before' date, will be acknowledged clearly in the 'Product Description' at the time of sale. Lollylicious will, at no time, knowingly offer stock for sale with a period of less than 2 weeks consumption period remaining. The customer acknowledges if/when stock is purchased at a reduced price due to an approaching 'Best Before' date, that the reduction in product price reflects the reduction in consumption period remaining. Products purchased on sale at a reduced rate, where indicated, are available in singular or limited quantities. Sale Items, unless indicated otherwise, are not eligible for refunds.

Delivery Guarantee

At Lollylicious we carefully package our gifts to ensure a safe transit. In the unlikely event that your bouquet is damaged in transit we will happily provide a credit equal to the value of the damaged part and/or product with photographic evidence that clearly supports your claim. Please Contact Us  within 24 hours of the delivery and we will endeavour to reach a satisfactory resolution. 

Lollylicious will not supply a credit, refund or replacement for delivery delays caused by factors outside of our control. While we attempt to meet and exceed your delivery expectations, on the rare occasion delays may occur. These delays can be caused by factors outside our control and we appreciate your understanding if/should this occur.

In your interest, customers are required to provide their 'Authority to Leave' the package at the intended premises (if unattended) to avoid  a re-delivery charge of $15.00. Lollylicious safely transport and present your chocolate bouquet boxed, with a food safe, non-toxic ice-pack to keep it cool whilst in transit. Excludes Lolly Bouquets that do not contain chocolates and/or bouquets professionally hand delivered to Businesses within close proximity to all/any of our stores/distribution centres.

While Lollylicious cannot control environmental factors relating to heat and/or extreme temperatures, this non-toxic ice-pack proves to assist in maintaining a reasonable temperature for the short period your gift is in transit. Additional Ice Packs are available to purchase, if there are any concerns about heat or unattended premises at the time of delivery.

Lollylicious retains records for proof of delivery, and remains exempt from any liability or responsibility for loss or damage arising as a result of parcels being left safely and securely at unattended premises and/or due to an incident arising from 'returned, melted or undeliverable' products.

FREE Ice Pack | Delivery Box

Lollylicious safely transport and present your chocolate bouquet boxed, with a food safe, non-toxic ice-pack to keep it cool whilst in transit. Exclusions include:  Lolly Bouquets that do not contain chocolates and/or bouquets professionally hand delivered to Businesses within close proximity to all/any of our stores/distribution centres.

Bulk Deliveries

For orders of 3 or more bouquets to the ONE location, Bulk Delivery Rates apply. Quotes available on request. As Bulk Orders require specialised handling and packing to ensure all gifts arrive to the ONE location generally within a SPECIFIC TIME FRAME. Delivery of your gifts are as important to US as they are to YOU. Bulk Orders are shipped from POINT to POINT with no other stops between, unlike our standard shipping arrangements. Due to the perishable nature of the gifts, the expertise our nominated agents display in managing environmental factors while in transit and en-route to your door, are second to none. FREE delivery does not apply to bulk orders. Minimum notice periods do apply.

Payment Options

Our policy requires payment upon order.

You can conveniently pay for your order directly via our secure Shopify website with Visa, Mastercard, Amex, Apple Pay, Shopify Pay, Paypal or Zip Pay.

Our online shopping cart makes it simple for you to place your order, with the payment options appearing during the checkout process.

Cancellation | Changing Orders - Standard Orders

A $10 Administration fee applies to all cancelled orders where greater than 24 hours notice of the selected delivery/collection date has been supplied . Where an order is cancelled within 24 hours of the selected delivery/collection date, the customer will be liable for 50% payment of their full order.  Orders cannot be cancelled on the day of delivery,  these orders will be charged in full. 

Cancellation | Changing Orders - Bulk Orders

A minimum of 4 weeks notice is required for all orders requiring greater than 10 bouquets, to qualify for a corporate discount. Our policy requires full payment at time of order. Where an order is cancelled with less than 2 weeks notice of the selected delivery/collection date, the customer will forfeit 50% of the total paid.  Where orders are cancelled with less than 1 weeks notice,  these orders will be charged in full.

Colour Options | Swatches

Lollylicious provide multiple colour options and swatches across a broad range of products. Our colour options and swatches are a guide to the current colours available for your chosen product.  These colour options and swatches indicate the MAIN COLOUR THEME overall relating to the TIN/POSY BOX and/or the PAPERS. The gift may include additional complimentary colours, inclusive and not limited to the papers, tin and chocolates within the said arrangement. If you are seeking a SPECIFIC colour combination to suit a special event, it is recommended you plan ahead and Contact Us to discuss a CUSTOM arrangement (fees/charges and minimum notice periods do apply).

Product Substitution

We endeavour to ensure all bouquets delivered are identical to the images we advertise on our website. In the event a particular chocolate, paper colour, box, bucket, pot, teddy bear or soft toy be unavailable at the time of purchase, we reserve the right to substitute goods of equal or greater value. 

Terms & Conditions for Coupon Offers and Discounts

These terms and conditions apply to all or any discounts or offers promoted by Lollylicious, by way of print, radio, social media and other forms of marketing (unless the offer specifies otherwise). Offers and discounts are not redeemable for cash. Not valid with any other offer or on any pre-existing order. Where required, the customer must enter the code online at time of purchase. Minimum purchase $30. Only available online at Lollylicious.com.au. Not valid by phone order, at stockists or for collection via stockists. Single Use Only (unless otherwise specified).

Important

The chocolates, lollies and/or lollipops included within our arrangements are the ONLY edible component of our bouquets. The foam and all other packaging components included are not edible and it is strongly recommended that these items be kept out of reach of children.

Trademark

Lollylicious acknowledges and in no way intends to misrepresent or infringe on all/any known Trademarks owned and registered to products contained within our Chocolate Bouquets and/or affiliated products.

If you require any further assistance, please Contact Us.