FAQs

 

HOW DO I PAY FOR MY ORDER?

You can conveniently pay for your order directly via our secure Shopify website with Visa, Mastercard, Amex, Apple Pay, Shopify Pay, Paypal, Afterpay or Zip Pay.

Our online shopping cart makes it simple for you to place your order, with the payment options appearing during the checkout process.

Please note that we do require payment before your order can be crafted and delivered.

 WHERE CAN I SEND MY LOLLYLICIOUS BOUQUET?

Lollylicious is based in Sydney. We offer FREE delivery to Sydney, Greater Sydney, Central Coast, Wollongong, Country NSW, ACT, VIC, QLD and SA. Same Day options are available in certain Sydney Metro, Central Coast & Wollongong Suburbs, Next Business Day options are available for NSW & ACT. 1-5 Business Day options are available for VIC, QLD & SA Suburbs. See our Delivery Information for full details.

DO YOU DELIVER ON WEEKENDS OR NATIONAL PUBLIC HOLIDAYS?

Our standard delivery service is available Monday – Friday, with deliveries made during business hours 9am-5pm AEDT (6pm residential), excluding National Public holidays. If you place your order with a delivery date that falls on a weekend or National Public Holiday, your order will be dispatched on the next business day. For a surcharge, we can deliver on weekends to selected Sydney suburbs; please Contact Us to chat with our friendly team about your needs. 

DO YOU DELIVER TO UNITS/APARTMENTS OR SECURE COMPLEXES?

Yes we can deliver to apartments/units and secure complex buildings. Please ensure the apartment/unit number is clearly noted when placing your order. Please advise the recipient to be home to accept the delivery. If the recipient is not home to accept the parcel and the driver can’t access the front door or a reception/mail room or a safe place to leave the parcel it will be returned to the courier depot and a re-delivery charge of $15 will apply. Courier drivers cannot call the recipient on/prior to arrival. 

DO YOU DELIVER ON SPECIAL OCCASIONS IF THEY FALL ON A WEEKEND?

Yes! On selected special occasions, Lollylicious offers our $25 Special Occasion Delivery service to select Sydney Suburbs (we’re happy to provide a Suburb Listing for each occasion). Deliveries take place between 8am and 6pm on the day; unfortunately, we’re unable to specify an exact time for delivery.

To take advantage of our Special Occasion Delivery service, place your order no later than 2.00pm the day prior and Contact Us to organise the payment of the $25 Special Delivery Fee which will be payable in addition to the cost of your order.   

DO YOU OFFER CLICK & COLLECT?

Sorry, we don’t offer a ‘Click and Collect’ option. The good news is we do offer a FREE delivery service to Sydney, Greater Sydney, Central Coast, Wollongong, Country NSW, ACT, VIC, QLD and SA. Let us do the hard work for you! 

I NEED TO ORDER MULTIPLE BOUQUETS; HOW DO I DO THIS?

Bulk orders are best placed by directly emailing our Customer Care team. This is so we can most accurately quote turnaround times and delivery estimates. Minimum notice periods apply. Visit our Contact Us page for contact details. 

DO YOU OFFER DISCOUNTS FOR BULK/CORPORATE ORDERS?

Yes! At Lollylicious we invest a great deal of time in working with many and varied corporate partnerships to achieve the ultimate WOW in the arena of Corporate Gifting.

Please Contact Us if you or your business is looking for the perfect gift that is not only harmonious with your corporate branding in both quality and exceptional standards but is the perfect way to further demonstrate the point of difference that your business offers to your clients. Our Corporate Packages are extremely attractive. Let us take care of it for you, while you get the rewards!

Please note discount exclusions apply during Seasonal Peak periods. 

HOW LONG WILL MY BOUQUET LAST?

Lollylicious bouquets are always crafted fresh with every order, so that the recipient receives a product that looks and tastes sensational!

Because our bouquets contain chocolate and lollies, they do have a 'Best Before' date. Lollylicious are a NSW Food Authority notified service and are fully compliant with the relevant requirements pertained within the NSW Food Business legislation and standards of the NSW Food Act 2003. Our products are stored at a temperature of 15 - 20 degrees at all times and are not refrigerated to remove any possibility of 'inferior' product quality. For this reason, our products remain at their best quality while kept within this temperature range and consumed in accordance with the 'Best Before' date. 

WILL MY GIFT ARRIVE AT MY SPECIFIED DAY/TIME?

Our standard delivery service allows you to select a ‘preferred’ delivery date, however we are unable to specify a time for delivery.

We pride ourselves on making sure your gift arrives as close as possible to your preferred delivery date wherever possible. Sometimes courier times vary for interstate orders. Please note occasionally your gift may arrive earlier than expected and on very rare occasions delays may occur. These delays can be caused by factors outside our control and we appreciate your understanding if/should this occur. 

HOW WILL MY LOLLYLICIOUS BOUQUET BE PACKAGED?

We want your recipient to be completely blown away by their Lollylicious bouquet, which is why all our bouquets are individually boxed for safe transport, with bubble wrap and padding, and with a food safe, non-toxic ice-pack to keep them cool when in transit (exclusions apply – please read the terms and conditions). In warmer conditions we also take additional measures with packaging to ensure the coolest transit possible. If you’re worried about heat with the delivery being left at an unattended delivery address, additional ice-packs are available to purchase, and you can easily add them to your shopping cart before finalising your order. 

WHAT IF MY BOUQUET IS DAMAGED IN TRANSIT?

We always take extra care with the packaging of our bouquets, so they arrive safely. In the unlikely event that your bouquet is damaged in transit please Contact Us within 24 hours and we’ll organise a replacement of equal value to be sent back out at no cost to you. Please note that we do need to see a photo of the damaged goods before we can organise a replacement for you.

Conditions apply. Lollylicious will not replace products damaged due to being left unattended in the sun all day, left unattended overnight, or left at the wrong house. Lollylicious reserves the right to replace, or refuse to replace, damaged product on a case-by-case basis. 

WHAT IF NO ONE IS HOME?

In your interest, you are required to provide your 'Authority to Leave' the package at the delivery address (if unattended) – this is so we can avoid having to pass on any re-delivery charges.

Please note: Under NO circumstance will we leave any of our products that contain alcohol unattended at a premise or with a recipient under the age of 18. Products containing alcohol must be delivered to and signed for by a person over the age of 18. Products containing alcohol are preferred to be delivered to a business address. See the terms and conditions for full details. 

All our bouquets are boxed for safe transport, with a food safe, non-toxic ice-pack to keep it cool when in transit (exclusions apply – please read the terms and conditions). While it’s impossible for Lollylicious to control environmental factors like extreme temperatures, including a non-toxic ice-pack assists with maintaining a reasonable temperature for the short period your gift is in transit. If you’re worried about heat with the delivery being left at an unattended delivery address, additional ice-packs are available to purchase, and you can easily add them to your shopping cart before finalising your order.

WHAT IF I HAVE SUPPLIED THE WRONG ADDRESS?

Oops! That’s okay, accidents happen. So long as you Contact Us at least 24 hours before the delivery date, one of our friendly team members will help correct the delivery address for your gift. In rare cases, this might make delivery on your chosen date difficult or impossible, but we will always do our best to make sure your gift is delivered on time.

If you gave us the wrong address or didn’t give us enough info to get the delivery to your intended recipient, and the delivery has already been made (including if the gift is in transit), Lollylicious cannot accept any responsibility for any loss experienced.

It’s the obligation of the customer to supply accurate details at the time of order. That means it’s up to you to enter the correct delivery address and phone number/mobile number details at the time of ordering. If the delivery details you have provided are incorrect, Lollylicious will not supply a refund. If you would like to send the product again, it will be at full expense. You can read more in the terms and conditions.

To avoid disappointment or additional charges, please make sure you give us all the right info and make it as detailed as possible – for example, tell us the ward, building or block name, room or floor number or classroom/teacher if at a school. This will assist us in a smooth, on time delivery. 

WHAT IF I WANT TO CHANGE MY ORDER?

Yes, changes or alterations can be made to orders leading up to 24 hours prior to the selected delivery date – Contact Us to discuss your needs with our friendly team.

Within 24 hours of the selected delivery date, a $10 administration fee applies to any changes or alterations made to orders.

Orders cannot be cancelled on the day of delivery or if they have been dispatched and are in transit - these orders will be charged in full. You can read our Cancellation Policy outlined in the terms and conditions.

CAN I CANCEL MY ORDER?

Orders cannot be cancelled on the day of delivery or if they have been dispatched and are in transit - these orders will be charged in full. You can read our Cancellation Policy outlined in the terms and conditions. 

MY QUESTION ISN’T LISTED HERE ON THE FAQ – HELP!

No worries! Please Contact Us so that one of our friendly team members can help!